Differences

This shows you the differences between two versions of the page.

--- support:start [27.10.2026 05:04] – Remote support with stratum-support (replaces RustDesk) aria
+++ support:start [06.11.2026 03:21] (current) – Add project logo matching Stratum and Customer portal root
@@ Line 2: / Line 2: @@
 <WRAP centeralign>
+{{support:logo.png?112&nolink|Remote support logo}}
 ====== Remote support ======
@@ Line 42: / Line 44: @@
 <card header="Often no session is needed" shadow="small">
-A **diagnostic report** (''stratum support report --anonymize'') is frequently enough. It contains status, packages, resources, network and recent errors – with the host name, IP and MAC addresses replaced.
+A **diagnostic report** (''stratum support report %%--anonymize%%'') is frequently enough. It contains status, packages, resources, network and recent errors – with the host name, IP and MAC addresses replaced.
 </card>
 </WRAP>
@@ Line 79: / Line 81: @@
 <code bash>
-stratum license install /root/stratum-license.txt   # or: stratum license install  (paste the code)
+stratum license install /root/stratum-license.txt
+# or paste the license code:
+stratum license install
 </code>
@@ Line 118: / Line 122: @@
 </WRAP>
-<grid cols="1fr 1fr">
-<col>
 **On the command line**
@@ Line 131: / Line 133: @@
    End it now: stratum support stop
 </code>
-</col>
-<col>
 **In the menu** (''stratum'' → ''support'')
-{{support:stratum-support-menu.png?560&nolink|The support module in the Stratum menu}}
+<WRAP centeralign>
-</col>
+{{support:stratum-support-menu.png?760&nolink|The support module in the Stratum menu}}
-</grid>
+</WRAP>
 <WRAP important>
@@ Line 151: / Line 152: @@
 | ''stratum support stop'' | End the session now; access is removed at once. |
 | ''stratum support sessions [n]'' | Past sessions with their recordings. |
-| ''stratum support report [--anonymize]'' | Create a diagnostic report to send instead of a session. |
+| ''stratum support report [%%--anonymize%%]'' | Create a diagnostic report to send instead of a session. |
 ===== Questions =====
 **Does support see my screen or my desktop?** \\
-No. Support works on the command line of the computer, through SSH. There is no screen sharing, and the session gives access to this one computer only.
+No. Support works on the command line of the computer, through SSH. There is no screen sharing and nothing to install on your side besides the Stratum module.
 **Can support connect again later, without asking?** \\