Support

Remote support is provided through RustDesk. It lets a support technician connect to your computer to troubleshoot problems, configure software or carry out other technical tasks, but only when you are ready and accept the connection.

1. Install RustDesk (see the instructions for your system below).
2. Start RustDesk and find your ID in the main window.
3. Send the ID to the support technician when asked.
4. Accept the incoming connection when instructed.

Never send your RustDesk password unless the support technician specifically asks for it.

Download RustDesk only from the official website: https://rustdesk.com/download

Download the Windows installer, open it and follow the instructions. If Windows shows a security confirmation, check that the file came from the official website before continuing.

Download the macOS version, open it and follow the instructions. If macOS asks for additional permissions (remote control, screen recording), grant them in System Settings → Privacy & Security.

Choose the package for your distribution. On Debian-based systems, download the DEB package and install it from the terminal:

sudo apt install ./rustdesk-*.deb

Replace rustdesk-*.deb with the actual file name if it differs, then start RustDesk from your application menu.

Depending on the permissions you grant, the technician can see and control your computer. Stay at your computer during the session. You can end it at any time by closing RustDesk or disconnecting.

• Accept only connections you are expecting from your support technician.
• Never share your RustDesk ID or credentials with unknown people.
• Close RustDesk when the session is finished.

If you can't install or start RustDesk, contact support and include, if possible:

• your operating system,
• the RustDesk version (if known),
• any error message shown on screen.